Protecting your privacy and the confidentiality of your personal information is fundamental to the way Travel Insurance Plus does business. We treat very seriously the ongoing trust you have in us to protect your personal information.
The following information should answer any questions you have regarding our collection, handing, use and disclosure of your personal information. It also deals with how you can lodge a complaint about a breach of the privacy laws, how you can access the personal information we hold and how to have that information corrected.
We have systems and procedures in place to protect your privacy whenever we collect, store, use or disclose your personal information. You can request details about the information Travel Insurnace Plus holds about you and you have a right to ask we correct this information if required.
Collection and use of information?
In order for us to send your insurance documents we require your name and address and a contact telephone number which is necessary if a situation arises where we need to urgently contact you. We also require:
- An e-mail address to send you immediate confirmation of your purchase of the insurance, and any other messages relevant to your policy.
- A Phone Number to send you an SMS confirming your purchase of the insurance and any other messages relevant to your policy.
- Details of your travel plans, the names and age category of the persons you wish to insure and certain medical information in respect of those persons. This allows us to ensure you are eligible for the cover we offer and to arrange for a valid policy to be issued to you.
We do not collect sensitive information about you without your consent. We will contact you by email, phone or SMS to remind you that your travel insurance quote is still pending if you have requested an insurance quote from us. From time to time, we may use your contact details to send you direct marketing communications including offers, updates and newsletters that are relevant to the services we provide. We always give you the option of electing not to receive these communications in the future. You can unsubscribe by notifying us and we will no longer send these communications to you.
What if we don’t collect the required information?
When may we disclose your information to others?
- information you supply for travel insurance will be supplied to AGA; and
Protecting your information
Complaints regarding the handling of your personal information
By using our website to assist with your insurance needs, you consent to the collection and use of the information you have provided to us for the purposes described above.